Navidium Shipping Protection

PROTECT YOUR DELIVERY WITH NAVIDIUM

There’s no need to wait weeks (or longer) for claims to be processed by shipping carriers. Starting at only $0.75 and increasing at ~2% (USA) and ~3% (International) of the product value, protect 100% of your parcel and receive a replacement or refund right away.

WHAT WE DEEM AS LOST:

• Carrier status states "delivered", but you have not received it. Depending on where you live, we ask that you allow up to 7 business days but no longer than 15 days for United States domestic shipments (20 days for international shipments, including Canada) for your parcel to be delivered. Sometimes the carrier prematurely marks it as delivered and tries a redelivery, and it then turns up in a secure location at your property or perhaps may be misdelivered.
• If your carrier status is not "delivered" and your tracking has not updated for 2 weeks from the ship date.
• We reserve the right to classify this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a replacement right away.

We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.

WHAT WE DEEM AS DAMAGED:

• Items arrive damaged in transit, in a condition other than was was specified.
• Some of your order is missing due to the package opening in transit.

Please contact us immediately if your items have arrived damaged or something is missing. You must submit photographic evidence of tampered items.

WHAT WE DO NOT COVER:

• Missing parcels or redelivery fees due to incorrect address information provided by you
• Delays in transit
• Orders marked as unfulfilled or unshipped. This may be due to inventory issues or order delays. 
• Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact us at info@socalplayingcards.com from the email address you used to place your order. We will assist you within 1 working day. What to include in your claim:

• Subject line: CLAIM for order #12345
• Description of your issue
• Photo evidence of damage

We will continue to track your parcel and should it appear after the claim has settled, we request it be sent back to us at our expense.

By selecting Navidium shipping protection, you agree to the above terms. Navidium shipping protection is non refundable.

OUR POLICY FOR UNPROTECTED PARCELS:

We will follow the claims policy with the selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.  Please note for unprotected parcels, the claim reimbursement, if approved, could be less than the actual order value.

IF YOU PURCHASE NAVIDIUM SHIPPING PROTECTION:

All orders with Navidium Shipping Protection will be marked as "Partially shipped/fulfilled" when you log into the Shop app to check the status on your order. This is because the actual shipping protection gets "auto-fulfilled" right after your purchase is made. This does not mean your order has shipped yet. When your actual order ships, you will receive a shipping confirmation email with a tracking number.